Nestlé has been present in 99% of Brazilian households for 100 years, a global leader in food and beverages operating in 190 countries with the purpose of unlocking the power of food to enhance the quality of life for everyone, today and for generations to come. Interested in learning more about Nestlé? On our website you can access more information about our history, values, and social commitments: https://www.nestle.com **Position Summary** **Location**: IBS \- RAO **Area/Stream**: DOS \- Data Operations Services **Reporting to:** Project Manager **Shift:** Business hours **Is there any internal person mapped?** No **A day in the life of...** * Coordinate services and manage vendor performance; * Interface with Vendors (Cisco/Aruba); * Responsible for assisting in coordinating incident response for network issues with service providers; * Coordinate problem management efforts to reduce recurring connectivity issues; * Manage the implementation of LAN and Wi\-Fi connectivity projects; * Responsible for addressing connectivity issues and needs with Nestlé and Nespresso stakeholders; * Coordinate with internal teams and external vendors to ensure project timelines are met; * Responsible for stakeholder communication to align network solutions with business needs; * Manage audit and compliance processes when necessary; * Coordinate with third-party providers and technical teams to resolve critical incidents; * Lead problem management initiatives with partner providers, ensuring rapid resolution; * Identify areas for optimization and recommend improvements. **Required Qualifications:** * Bachelor's degree completed; * Advanced English proficiency required; * Advanced Spanish proficiency required; * Experience in LAN and Wi-Fi connectivity field; * Knowledge of computer networks, especially Aruba technologies; * Experience in project and third-party vendor management; * Knowledge of ITIL processes, including incident, event, problem, and change management; * Analytical skills and problem-solving ability. **What will contribute to your success?** * Experience in project and third-party vendor management; * Organizational and communication skills. * Ability to manage priorities; We are a diverse, inclusive company with multiple perspectives and innovative ideas, investing in Digital Transformation and valuing innovation in both our products and our ways of working. A company that values respect and cares about the well-being of our employees. If it feels good, we do it!