**Job Mission:** Connect Salesforce to real business needs, combining technical vision and user understanding to solve problems, improve processes, and generate value. Work intelligently, knowing when to use native configurations and when customization makes a difference, always seeking the best solution with simplicity, efficiency, and impact. We are constantly looking for unique talents to join and become part of our team. Professionals passionate about what they do and who align with what we believe in. **We are Ourofino.** **Responsibilities and duties** **What you will do:** * Support the analysis of CRM business processes and related areas, identifying improvement opportunities together with the team * Document functional requirements and assist in developing technical specifications in collaboration with analysts and developers. * Support and develop scripts and small automation tools, under team guidance, to optimize repetitive tasks and contribute to improving operational efficiency. * Maintain up-to-date documentation of processes, configurations, and user manuals. **Requirements and qualifications** **What you need to have:** * Mandatory Education: In Information Technology or related fields. * Desired experience: 1 year * Mandatory language: English**;** * Desirable: 1 Salesforce Certification **Additional information** **What we offer:** Health Insurance Dental Insurance Life Insurance Private Pension Plan Meal Allowance or Restaurant Food Allowance Shuttle Service or Transportation Voucher Pharmacy Discount Program Wellhub (Gympass) and/or Gym Membership Childcare Assistance for Mothers Health Monitoring Program for pregnant women, those trying to conceive, and adoptive parents Short-Term Incentive Corporate Learning Platform Christmas Basket Our purpose is to **Reimagine Animal Health**, challenging conventional thinking to lead the evolution and sustainable growth of the animal health ecosystem. We go further with our values: **Play to Win**, **Care for People**, and **Connect with the World**, creating sustainable and innovative solutions. We are one of the most admired animal health companies in Latin America. **And future members of the Ourofino Team are essential to our continuous evolution.** We are always looking for **unique talents**, **passionate professionals** who are passionate about what they do and who identify with what we believe. Take the opportunity to learn more about our story through the **Culture and Values** eBook, as well as our tips on **self-development** and **professional journey.** Access: Our Values Also check out our map: Career Path