Monitoring Operator (Ribeirão Preto) - EBEG Embalagens

Description

Job Summary: The Monitoring Operator will monitor delivery routes, guide drivers, resolve operational issues, and ensure efficiency in transportation and logistics processes. Key Highlights: 1. Route monitoring and driver support 2. Management of unforeseen events and rescheduling 3. Focus on improving service quality and delivery safety **EBEG Embalagens**, a brand of the **EBEG Group**, a company focused on manufacturing, importing, and distributing packaging, disposable items, and hygiene and cleaning products, is seeking a **Monitoring Operator** to join its Transportation team, working onsite in Ribeirão Preto/SP, Monday through Friday, from **8:00 AM to 6:00 PM.** Your **mission** will be to monitor delivery routes, guide drivers, resolve operational issues, record information in the system, and ensure efficiency in transportation/logistics processes—focusing on improved service quality and delivery safety. We seek energetic individuals eager to seize new opportunities and deliver value to our customers and colleagues. So, would you like to experience new challenges within a collaborative team that values the best in each person? **Apply now and join our team!** **Responsibilities and Duties** * Monitor delivery routes in real time (using tracking systems); * Verify checkpoints, stops, and delivery times; * Update delivery statuses (loaded, in transit, delivered); * Evaluate driver KPIs: delays, unscheduled stops, damages, and losses; * Provide continuous support to drivers (route guidance, unloading time, documentation); * Guide drivers on route deviations and immediately define corrective action plans; * Communicate with drivers, carriers, customers, and internal departments; * Notify delivery statuses; * Manage unforeseen events and rescheduling; * Make decisions in critical situations (those threatening process integrity or driver safety), always prioritizing safety; * Record information in the system and maintain delivery history; * Report delivery process failures and propose action plans to management; * Act as a mediator between drivers and other departments (sales, logistics); * Sign delivery confirmation documents; * Develop strategies to improve service quality and delivery processes. **Requirements and Qualifications** **What we expect from you:** * Completed high school education; * Strong organizational and time-management skills; * Basic knowledge of Microsoft Office (Word, Excel, PowerPoint) and ability to learn new tools; * Proficiency in verbal and written communication. **You’ll stand out if you have:** * Technical or higher education (completed or in progress). * Prior experience in administrative, transportation, or logistics roles. **Additional Information** **What we offer:** * **Meal Voucher:** access to an extensive network of accredited providers via Ticket; * **Transportation Voucher:** to facilitate your daily mobility; * **Medical and Dental Assistance:** health and well-being are our top priorities; * **Birthday Day Off:** one day off to celebrate your birthday your way, with those you love; * **TotalPass:** easy access to the country’s top gyms and studios because your well-being matters; * **Exclusive Discounts:** employees enjoy discounts on Fratterna and Casadora products; * **School Kit:** support to make the start of the academic year lighter and more organized for your children; * **Christmas Basket:** a thoughtful gesture to celebrate year-end with greater convenience alongside loved ones; * **Life Insurance:** because we’re ready to support you at every stage; * **Great Place to Work Environment:** certified as an outstanding workplace. **If you are a person with a disability and wish to join EBEG,** **submit your resume here.** We do not have exclusive positions for persons with disabilities—in fact: **ALL OUR OPPORTUNITIES ARE OPEN TO PERSONS WITH DISABILITIES.** We are a **100% Brazilian-owned group**, with a solid and innovative trajectory, continuously growing and diversifying. We have expanded our operations across multiple sectors through widely recognized market brands. Today, we are a benchmark for quality, innovation, and excellence—always driven by our commitment to transforming challenges into major business opportunities. With over 30 years of experience, we consistently invest in technology, infrastructure, and new solutions, offering high-standard products with optimal cost-benefit ratios. Our competitive edge lies in our ability to innovate and responsibly and efficiently meet market needs. Operating with strategic intelligence, we drive economic growth and job creation—always focusing on sustainable growth and positive impact!