We are a Digital Medical Accounting firm, born with the purpose of simplifying accounting and financial bureaucracy for healthcare professionals. At Dr. Finanças, we combine technology and human-centered service, creating an environment full of opportunities for your career to take off. **Your day-to-day responsibilities** * Assist our customers via chat, email or phone, solving doubts and issues with empathy and agility; * Register and track support tickets until final resolution; * Route requests to specialized departments, ensuring timely follow-up; * Provide clear and accurate information about our products and services; * Keep customer interaction information and status updated in internal systems (CRM, tickets, etc.); * Follow established service and communication standards, ensuring quality and consistency; * Collaborate with Customer Success, Product, and Operations teams to resolve complex cases; **What we’re looking for:** * Strong written and verbal communication skills; * Organization and sense of priority; * Empathy and patience when interacting with customers; * Education or coursework in accounting, administration, economics, or related fields is a plus; * Eagerness to learn and grow in a dynamic and collaborative environment; * Prior customer service experience (preferred). **What we offer:** * A relaxed, collaborative, and innovative work environment; * Genuine opportunities for learning and professional growth; * Integration with a team that believes in our mission and works together; * Wellhub; * Psicologia Viva; * Conexa Saúde; * Birthday day off; * Dr. Academy: Continuous development and training program. Job type: Full-time Compensation: Starting at R$2,000.00 per month Selection question(s): * Would you accept working under the MEI/PJ model? * What is your salary expectation considering the MEI/PJ contract model? * Are you available to work onsite at our office in BH/Estoril neighborhood?