bko vivo empresas

Description

Job Summary: We are seeking a Backoffice Professional for the Vivo Empresas team, focused on operational excellence, commercial support, and delivering the best experience for corporate clients. Key Highlights: 1. Operational and administrative support to the Vivo Empresas (B2B) area 2. Analysis and processing of corporate contracts and orders 3. Focus on problem resolution and teamwork Join Vivo! We are hiring: Backoffice Analyst / Assistant (Vivo Empresas) Are you an organized, analytical, results-oriented person who enjoys working in a dynamic environment focused on the B2B market? Then this opportunity is for you! We are looking for a **Backoffice Professional** to join our **Vivo Empresas** team, ensuring operational excellence, supporting commercial processes, and delivering the best experience for our corporate customers. **Main Responsibilities:** * Provide operational and administrative support for requests from the **Vivo Empresas** (B2B) area. * Analyze, validate, and process corporate contracts, orders, activations, and number portabilities. * Interface with commercial, finance, and other internal teams to resolve pending items. * Monitor performance indicators (SLA) and ensure process compliance. * Handle service tickets, audit customer records, and provide post-sales support. **Requirements:** * Completed high school education (pursuing higher education is a plus). * Prior experience with **backoffice routines, B2B customer service operations, commercial activities, or administrative support** (preferably in telecommunications or technology sectors). * Proficiency in Microsoft Office suite (especially Excel). * Strong written and verbal communication skills, organizational ability, and attention to detail. * Analytical mindset, focused on problem resolution and teamwork. **What We Offer (Benefits):** * Competitive salary aligned with market standards. * Transportation allowance * Partnerships and discounts on Vivo products. * Real opportunities for professional growth and development (*\#JoinVivo*). **Job Details:** * **Work Model:** \[Specify: On-site / Hybrid / Remote] * **Location / Region:** \[Insert City/State or "Remote"] * **Employment Type:** CLT Compensation: R$2\.115,00 \- R$4\.500,00 per hour Work Location: On-site