Service Desk Assistant

Description

Job Summary: Provide support to users of systems and digital tools, ensuring agile, clear, and efficient service. Key Highlights: 1. Agile and efficient support to system users 2. Guide users on the correct use of systems 3. Support users with limited familiarity with technology **Job Objective:** Provide user support for the use of systems and digital tools, ensuring agile, clear, and efficient service. **Main Responsibilities:** * Respond to requests and incidents via phone, email, chat, or ticketing system. * Guide users on the correct use of systems (registration, access, features, common errors). * Register, track, and close incidents according to defined procedures. * Identify and classify incidents, problems, and requests. * Escalate more complex issues to higher support levels. * Support users with limited familiarity with technology. * Contribute to continuous improvement of service processes. **Requirements:** * Completed high school education (technical or higher education in IT, Administration, or related fields is desirable). * Basic knowledge of computer science and web systems. * Strong oral and written communication skills. * Organization, patience, and empathy when interacting with users. * Ability to quickly learn new systems. **Preferred Qualifications:** * Prior experience in Service Desk, technical support, or customer service. * Experience supporting diverse user groups (internal and external).