Job Summary: Work as a Technical Support Specialist I, delivering Level 1 and Level 2 support, performing log analysis, managing incidents, and documenting solutions—with a focus on ICT (Information and Communication Technology). Key Highlights: 1. Providing Level 1 and Level 2 support 2. Log analysis and incident management 3. Clear and professional communication with customers We are a **100% Brazilian** organization, passionate about developing homegrown Brazilian technology and focused on solutions and innovation. We deliver ICT (Information and Communication Technology) solutions applied across multiple sectors, including telecommunications, agribusiness, finance, utilities, industry, smart cities, retail, and defense and security services. We believe that through **Our Way of Being and Doing**, we will achieve sustainable results, contributing to the development of our people and society. Our values define our essence: who we are, what inspires us, and what makes us unique. They constitute **Our Way of Being.** **Institutional Values \- COCREATE:** **C**ollaboration **O**rientation to customers **C**onfidence **R**espect **I**nnovation **A**gility **R**esults Based on Our Way of Being, we define the competencies and behaviors that reflect, in practice, **Our Way of Doing**—Leadership and Influence Capability, Integration and Cooperation, Active Listening, Ethics and Integrity, Emotional Intelligence, Curiosity and Learning, Digital Thinking, Systems Thinking, Resilience and Flexibility, Planning and Time Management, Value Generation, Data-Driven Decision Making. Do you identify with **Our Way of Being and Doing**? Then join us in **CO-CREATING** as a **Technical Support Specialist I!** **Your day-to-day responsibilities will include:** * Supporting Level 1 and Level 2 (Sustenance) queues; * Analyzing logs, reproducing errors, managing incidents, acting as the primary contact point for clarifying customer questions, and delivering training sessions; * Documenting technical solutions and procedures; * Participating in internal meetings and customer meetings; * Managing incidents opened by customers, meeting contractual SLAs; * Assisting root cause analysis of issues and proposing technical improvements or more efficient workarounds to prevent recurrence; * Maintaining clear, courteous, and professional communication with customers and end users. **We’re looking for someone with:** * Completed technical education in IT; * Availability to work in a hybrid model in Campinas \- SP; * Basic Linux knowledge; * Fundamental understanding of system architecture (e.g., client-server, databases, separated backend/frontend); * Basic shell and Python knowledge; * Intermediate SQL knowledge; * Programming logic knowledge. **Nice-to-have qualifications:** * Strong verbal and written communication skills, with a courteous and empathetic attitude; * Teamwork capability; * Eagerness to learn; * Organizational, planning, and time-management skills; * Proactive problem-solving and continuous improvement mindset. **CPQD offers:** * Daycare or babysitter allowance; * Unimed health insurance; * Uniodonto dental insurance; * Vidalink pharmaceutical assistance; * Meal/food allowance; * Life insurance; * Pet health plan; * Vacation bonus exceeding market standards; * Private pension plan; * WellHub; * Shuttle service; * Free parking; * Payroll-deductible loan; * Birthday day off; * Holiday bridging; * Citizen company policy: extended maternity and paternity leave; * Postgraduate support program; * Partnerships and agreements: facilitating access to healthcare, leisure, culture, and education options; * Internal programs: focused on development and well-being. We take pride in who we are—and believe this stems from our **diversity**! Therefore, we invest in our Diversity, Equity & Inclusion program: **CPQD+**, strengthening our practices to ensure equal opportunity regardless of race, gender, age, religion, disability, or sexual orientation, and reaffirming our commitment to leveraging differences to foster an innovative, sustainable, and safe environment where every individual can reach their full potential. Join our team and Connect to the New. \#ConnectToTheNew \#Diversity \#Technology \#CPQD