Job Summary: Customer service professional to process requests and feedback, resolve conflicts, and assist passengers with the mobile application. Key Highlights: 1. Multichannel customer service: chat, phone calls, and in-person support 2. Conflict resolution and objection handling 3. Customer support for mobile application usage A software company specializing in transportation services is seeking a Customer Service Representative in Primavera do Leste (Downtown). Taximaxim is a company specialized in passenger transportation services, offering urban mobility solutions focused on comfort and safety. **Responsibilities:** Process customer requests and feedback (via chat, outbound calls, and in-person service) regarding service quality, handle objections, and resolve conflicts between service users. Assist passengers with registration in the mobile application and support them in resolving issues related to ride requests. Verify photographic records. Assist the supervisor with promotional activities. Previous experience as a Customer Support Agent, Customer Service Representative, Customer Relationship Assistant, or Telemarketing Operator may indicate suitability for some of the responsibilities of this position. Currently pursuing a bachelor's degree. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,000.00 * Cost-of-living allowance * Performance-based bonus **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, on-site * Work Schedule: Full-time * Working Hours: Business hours. Monday to Friday.
João Silva
Indeed · HR
João Silva
Indeed · HR
