We are the most diverse educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationships are direct and respectful, and our students’ and customers’ success is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute market leader in the educational sector? Join Cogna. **Responsibilities and Duties** * Respond to and resolve technical support requests from users via email and in person. * Diagnose, repair, and maintain hardware and software components. * Install, configure, and update operating systems, software, and hardware. * Manage and provide support for the company’s network and connectivity. * Perform backups and ensure data security. * Create and maintain technical documentation and knowledge bases. **Requirements and Qualifications** * Prior experience in IT technical support. * Knowledge of operating systems (Windows, macOS) and Microsoft Office Suite. * Ability to solve problems critically and efficiently. * Excellent verbal and interpersonal communication skills to interact with users at all levels. * Analytical and proactive mindset. **Additional Information** **Work Model:** On-site **Address:** Betim Unit – Av. Presidente Juscelino Kubitschek, 229 – Centro, Betim – MG, 32600-226 **Additional Information:** Availability for 100% on-site work, Monday through Friday, from 12:00 PM to 9:00 PM  **But wait—there’s more!** * Undergraduate and graduate tuition assistance: available across our educational units for you and your dependents (spouse and children). * Birthday day off: choose a day to relax and celebrate. * SESC membership: access numerous opportunities to improve quality of life. * Univers pharmacy plan: discounts on a wide range of medications. * Corporate University: various learning paths and free courses to help you grow with us. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza – Internal Recruitment Program: accelerate your career through internal opportunities. * Life Insurance: mandatory benefit for all CLT employees at no cost; coverage begins on your hire date. Here, we believe in respect, diversity, and inclusion across all dimensions. All qualified candidates will be considered regardless of race, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance and generate employability for diverse talents. Come enrich our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are now among the world’s largest education companies, featuring a broad business model with abundant growth opportunities. We deliver educational products and services spanning from early childhood learning through senior education. \#ThisIsCogna—we embody the evolution and dynamism of a young startup, yet backed by the infrastructure of a large organization with over 70 brands. Here, we act with our students’ success in mind. We are passionate about education and deeply value people. We take responsibility for making things happen—always generating sustainable value—and together, we achieve more. We are **Cogna!**