* User support experience preferred * Diagnose and resolve advanced technical issues for users and systems. * Configure and maintain devices and networks. * Collaborate on documentation and development of support processes. * Server experience is a plus. EXPECTED BEHAVIORAL COMPETENCIES: Advanced communication skills. Analytical thinking and problem-solving. Adaptability to dynamic environments. Interdepartmental collaboration. Continuous improvement orientation. EXPECTED TECHNICAL COMPETENCIES: Resolution of complex technical issues for users. Specialized technical support for applications and systems. Log and record analysis for diagnostics. Collaboration with development teams to resolve bugs. Documentation of technical procedures.