We are the most diversified educational group in the country. Every day, we create amazing futures through innovation. We roll up our sleeves to turn ideas into reality and put them into practice. We face challenges with resilience and adapt to constant changes. Here, we are a team, not heroes, driven by the desire to make a difference and connected in one single way, the \#CognaWay. Our relationship is direct and respectful, and our students' and clients' success is our success. Moreover, we value diversity because we know that the more diverse our background, the more comprehensive and inclusive we will be. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational sector? Come to Cogna. **Responsibilities and duties** * Provide technical support to company users * Set up and maintain computer networks * Install and configure operating systems, hardware, and software * Participate in equipment improvement and upgrade projects * Collaborate with the team in solving technical issues * Maintain organization and documentation of procedures performed **Requirements and qualifications** * Degree in Information Technology or related field * Certifications in technical support * Courses related to hardware and software * Experience in customer service * Knowledge of IT processes * Ability to work in a team * Good communication skills * Proactivity in problem-solving * Organization and ability to prioritize tasks **Additional information** **But wait, there's more!** * Undergraduate and postgraduate scholarships: at our educational units for you and your dependents (spouse and children). * Birthday day off: you can choose one day to relax and celebrate. * SESC partnership: opens doors to countless opportunities for improving quality of life. * Univers pharmacy network: discounts on a wide range of medications. * Corporate university: numerous free learning paths and courses in our corporate university so you can keep evolving with us. * Book discounts: to acquire the best titles from our publishing houses. * Wellhub (Gympass): so you can stay active in your daily life. * Ninho Program: A program dedicated to our families expecting a new baby. * Valoriza - Internal Recruitment Program: To boost your career through internal opportunities. * Life Insurance: This benefit is mandatory for all CLT employees at no cost, included in the insurance policy from your start date. Here, we believe in respect, diversity, and inclusion in all its forms. All qualified candidates will be considered regardless of race, gender, identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to advance further, generating employability for diverse talents. Come enrich our team! Innovation is what drives us. Cogna is one of the largest education organizations in the world and a pioneer in Brazil. Our goal is to "empower people to build a better version of themselves." With over 50 years of tradition, we are currently one of the largest education companies in the world, with a broad business model offering many growth opportunities. We provide educational products and services ranging from early childhood learning to senior education. \#ThisIsCogna and we have in our DNA the evolution and dynamism of a young startup, but with the structure of a large company with over 70 brands. Here, we act thinking about student success. We are passionate about education and value people. We are responsible for making things happen, always generating sustainable value, and together, we can achieve more. We are **Cogna!**