Job Summary: A professional focused on customer service and operational support, responsible for financial processes and document management. Key Highlights: 1. Customer service and support for internal and external customers 2. Execution of financial and administrative processes 3. Management of tax documents and ticket control Description: * Completed high school education; * Bachelor's degree completed or in progress is preferred; * Proficiency with Microsoft Office Suite; * Experience providing services and customer service to general customers (both internal and external); * Experience with the Protheus system will be considered a plus. * Execute processes within the assigned area and report any identified issues (cash opening and closing, bank reconciliation for cash, customer collections, ticket creation and tracking, supplier and customer registration inquiries); * Monitor internal customer satisfaction levels and implement proposed solutions; * Contribute to meeting agreed-upon service level targets (ticket management); * Understand customer requirements (internal and external) and respond efficiently and promptly; * Ensure appropriate support throughout the entire customer journey (from initiation to completion); * Maintain cooperation with other CSC departments and store teams; * Manage tax documents (physical storage, ticket creation for invoice entry and payment, due date tracking). 251213020220750142
João Silva
Indeed · HR
João Silva
Indeed · HR
