Access Control Security Guard

Description

Job Summary: A customer service professional providing personalized service, responsible for reception, guidance, and support, performing access control, queue management, and conflict mediation. Key Highlights: 1. Personalized customer service and guidance 2. Support to employees in specific situations 3. Conflict mediation and emergency support Specialized service offering personalized customer service. The professional will perform reception, customer service and guidance, and support bank employees in specific situations. SUMMARY OF RESPONSIBILITIES Monitoring branch opening and closing Controlling entry and exit of people Notifying branch staff if an ATM is malfunctioning or if a suspicious object is installed on the equipment Receiving and serving customers Support activities Managing queues Mediating conflicts Providing emergency support MAIN REQUIREMENTS – SERVICE PROVIDER Excellent verbal and non-verbal communication skills Empathy and energy Persuasion ability Enjoying interaction with people Practicing active listening Being polite, courteous, and friendly Corporate | Internal Being helpful Impeccable personal hygiene Emotional self-control Completed high school **Minimum Education Level:** High School (Secondary Education) Meal allowance