RECEPTIONIST

Description

The receptionist will have comprehensive responsibilities within the unit, being accountable not only for customer service but also for the overall organization of operational, commercial, and customer experience routines. She will be the customer's first point of contact with the company, providing in-person service as well as support via WhatsApp and social media, ensuring a welcoming atmosphere, responsiveness, and excellence in communication. On a daily basis, she will be responsible for receiving and directing customers, entering information into the company's system, registering service orders (comandas), and monitoring the entire customer service workflow to ensure processes are carried out in an organized manner. She will also directly support commercial activities by selling service packages and products, following up with customers whose packages are nearing expiration, encouraging renewals, and assisting in achieving the unit’s sales targets and performance indicators. In administrative and operational tasks, she will manage cash handling and receipts, record invoices, track product movements in the system, conduct weekly stock counts, organize supplies, and assist management with general store requirements. Additionally, she will maintain an organized and functional reception area, managing the environment (sound system, TV, coffee, water, and overall facility setup) to ensure a positive customer experience from arrival to departure. She will also actively participate in internal communications, maintaining daily contact with the technical team, managing staff rotation schedules, and supporting alignment of service delivery. In customer relationship management, she will send post-service feedback requests, handle dissatisfied customers, and assist in resolving strategic issues—always prioritizing customer satisfaction and loyalty. Finally, she will support the unit’s social media presence by assisting with prompt Instagram responses, organizing content, producing photos, and supporting brand promotion. **Compensation and Benefits** * Fixed salary: **R$ 1\.900,00** * Sales commission (based on targets and internal policy) * Sales campaign bonus (performance-based incentive) * Transportation allowance **Working Schedule** * Monday to Saturday **Shift 1:** 7:50 AM to 4:00 PM (with 1-hour break) **Shift 2:** 12:00 PM to 8:10 PM (with 1-hour break) * Serve customers in person, by phone, WhatsApp, and Instagram * Receive and direct customers to appropriate services * Record service information on order forms (comandas) and in the company's system * Manage the unit’s appointment schedule and service workflow * Perform opening, closing, and cash control procedures * Process customer payments * Sell service packages and branded products * Follow up with customers whose packages are nearing expiration and implement renewal actions * Support achievement of sales targets and average transaction value goals * Organize the reception area and maintain a clean, functional environment * Organize reception supplies and cabinets * Monitor environmental items (coffee, water, sound system, TV, and overall facility) * Assist management with administrative routines * Record and monitor invoices and product movements in the system * Conduct weekly stock counts * Maintain daily communication with the technical team * Manage staff rotation during service delivery * Send post-service feedback to customers * Address complaints and situations involving dissatisfied customers * Support customer loyalty and experience initiatives * Respond promptly to requests received via social media * Assist in organizing and posting content on the unit’s Instagram account * Support photo production and brand promotion * Record attendance and follow daily operational routines