E-commerce Assistant

Description

Job Summary: A professional to track orders, provide customer service, monitor inventory, and support e-commerce and marketplace operations, ensuring process organization and up-to-date procedures. Key Highlights: 1. Order tracking and management across multiple platforms and marketplaces. 2. Effective customer service via multiple channels and after-sales support. 3. Comprehensive support for e-commerce operations and inventory management. **Order tracking and responses on platforms and portals** (Shopee, Mercado Livre, Magalu, Amazon, company website, and internal system). **Customer service via chats, messages, and e\-mail**, ensuring prompt and courteous responses. **Inventory monitoring** (including Full) and communication with internal teams to prevent stockouts. **Order printing and picking**, coordinating logistics with the responsible team. **Notify customers of delays, track processes until delivery, and conduct after-sales activities.** **Organize and update internal controls** related to orders, deadlines, deliveries, and billing. **Assist in product listing and updates** on marketplaces and the company website, ensuring correct images, descriptions, and pricing. **Track sales performance and basic metrics** (e.g., complaints, returns, response SLA). **Support promotional campaigns and price adjustments** as directed by management. **Monitor invoice issuance and carrier integration** when required. **Verify billed and delivered orders**, flagging inconsistencies. **Assist in partner and marketplace relationship management**, resolving pending issues and open tickets. **Location:** Pouso Alegre/MG **Work Format:** 100% on-site – Monday to Friday, business hours **Compensation:** R$ 2\.000,00 ### **Requirements** * Prior experience with e\-commerce and marketplaces (Shopee, Mercado Livre, Magalu, Amazon). * Familiarity with internal management/ERP systems and online sales platforms. * Completed high school education. ### **Benefits** * Meal allowance * Transportation allowance * Health insurance * Dental insurance * Birthday bonus Minimum Education Level: High School (Secondary Education)