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Meal and/or Food Allowance of R$ 1,060.84 per month\n\n\n. Fixed + Variable Remuneration (sales-based bonus)\n\n\n. Transportation Allowance\n\n\n. Medical Assistance\n\n\n. Dental Assistance\n\n\n. Life Insurance\n\n **Also Discover:**\n\n* **Wellhub:**\n\n\nA wellness benefit granting access to gyms, studios, apps, and personal training services.\n\n* **Wedding:**\n\n\nGetting married? You’ll get extra days off to enjoy your honeymoon—and a wedding gift voucher from Afinz!\n\n* **Birthday:**\n\n\nReduced working hours on your birthday, so you can celebrate with the people you love most!\n\n* **Sesc:**\n\n\nWe partner with Sesc, which offers diverse programming nationwide—including courses, cultural performances, holiday camps, sports activities, health services, excursions, and other family-oriented activities.\n\n **Professional Development:**\n\n* Corporate Education: We treat education as a strategic pillar. 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Junior","content":":\n\nGeneral Mills está comprometida a ser una fuerza del bien mediante una estrategia global de inclusión para impulsar la diversidad entre nuestro personal y nuestra cultura, lo que permite mayores niveles de compromiso con nuestros empleados y nos ayuda a crecer junto con nuestros clientes y consumidores.\n\nPara nosotros, crear un entorno inclusivo y fomentar la diversidad impulsa el crecimiento de la compañía y, al mismo tiempo, apoya el desarrollo de nuestros empleados.\nDescripción del puesto:\n**Principales actividades:**\n* Participar activamente en las discusiones de las áreas de atención, aportando la perspectiva de Recursos Humanos para alcanzar los objetivos comerciales.\n* Apoyar a los clientes principales de sus áreas de atención en temas relacionados con el ciclo de personas (gestión del desempeño, planes de desarrollo, diseño y seguimiento de la estrategia de talento).\n* Actuar como punto focal de las iniciativas de Talent & Org Capabilities, apoyando la implementación de programas de desarrollo de liderazgo, gestión de talentos, cultura organizacional e iniciativas de compromiso para la cadena de suministro.\n* Actuar con una visión estratégica para optimizar el diseño organizacional de sus áreas de atención (estructura de puestos y salarios en colaboración con el área especializada, gestión de plantilla y costos).\n* Desarrollar, mantener y analizar el tablero de indicadores de RR.HH. para el área de cadena de suministro, transformando los datos en insights accionables para la toma de decisiones y la mejora continua.\n* Crear y preparar materiales y presentaciones para reuniones estratégicas.\n* Gestionar y ejecutar programas específicos de reconocimiento y compromiso para el equipo de cadena de suministro, desde su concepción hasta la evaluación de resultados y su comunicación.\n\n**Requisitos:**\n* Título universitario completo en Administración, Psicología, Recursos Humanos o áreas afines.\n* Experiencia previa en Recursos Humanos, preferiblemente con alguna experiencia como Business Partner, análisis de datos de RR.HH. o gestión de proyectos.\n* Dominio avanzado del paquete Office, con especial competencia en Excel (tablas dinámicas, fórmulas) y PowerPoint/Canva (creación de presentaciones ejecutivas y storytelling).\n* Conocimiento de indicadores de RR.HH. y sólida capacidad de análisis de datos para generar insights.\n* Deseable: Conocimiento de herramientas de Business Intelligence (p. ej., Power BI, Tableau) para la creación y mantenimiento de tableros de control.\n* Inglés intermedio (lectura y escritura para materiales y comunicaciones internas y externas).\n* Disponibilidad para contratación por tiempo determinado.\n\n**Habilidades esenciales:**\n* Excelente comunicación interpersonal y capacidad para construir relaciones sólidas con distintos niveles jerárquicos.\n* Fuerte capacidad analítica y razonamiento lógico para interpretar datos y generar insights estratégicos.\n* Proactividad, organización y habilidad para gestionar múltiples prioridades y plazos en un entorno dinámico.\n* Enfoque en resultados y orientación a la resolución de problemas.\n* Curiosidad, disposición para aprender y desarrollarse continuamente en el área de RR.HH.\n* Capacidad para influir y comprometer a los interesados.\n\n\nDescripción de la empresa:\n\nGeneral Mills es una empresa líder global en alimentos y trabaja para producir los alimentos que el mundo ama. 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If you seek an environment focused on technology and innovation, where continuous development is part of everyday routine, this could be your opportunity!\n\n **Responsibilities and Duties** \n\n* Perform inbound customer service—either in person or via various communication channels—following customer service guidelines, and record in the system the most detailed possible information regarding the customer’s request (installation, warranty, post-warranty, and preventive maintenance), aiming for high-quality service;\n* Receive customer complaints regarding technical service, lack of parts, or requests for equipment returns; register such information in the system and in the quality report for analysis of damages by this department, and after analysis, communicate to the customer the necessary actions;\n* Enter spare parts orders and service billing requests into a dedicated system, directed to technicians, to ensure proper tracking of requests;\n* Ensure all service requests are resolved within the consolidated 48-hour timeframe;\n* Conduct *follow\\-up* on pending parts, customer service issues, technician-related matters, and others, using call history or available information, and immediately engage responsible departments to correct potential failures and/or resolve the issue;\n* Receive spare parts requests from both customers and technicians, verify availability in the system, place the order, and monitor shipment through the warehouse department; dispatch requested parts when necessary;\n* Serve as the interface between service providers and customers through consistent communication, pursuing excellence in service and, consequently, customer confidence;\n* Properly organize all department-related documentation in the system, enabling quick and effective consultation;\n* Provide feedback to internal and external customers regarding service requests, using various communication channels, to keep them informed about the status of their service;\n* Conduct qualitative, quantitative, or financial surveys with customers or technical partners, when needed, to generate information supporting management decision-making;\n* Support planning of internal and external technicians’ service routes, using location tools to streamline operations and avoid unnecessary travel and lodging expenses;\n* Prepare quotations for parts and services, submit them for customer approval, follow up on quotation approval and service execution, and implement the billing request in the integrated system to ensure fulfillment of customer requests;\n* Update, when necessary, the lists of third-party/regional technicians and spare parts pricing in a specific spreadsheet to facilitate future searches;\n* Know, comply with, and enforce the company’s values and code of ethics;\n* Proactive prospecting: promote preventive equipment maintenance plans and post-warranty labor sales to customers in the database.\n\n \n\n**Requirements and Qualifications** \n\n* Completed High School education. Technical Administration qualification preferred;\n* Computer skills – Spreadsheets – Intermediate level;\n* Texts, internet, and presentations – Basic level.\n\n \n\n**Additional Information** **OUR BENEFITS:**\n\n\nMedical Assistance\n\n\nDental Assistance\n\n\nPharmacy Partnership\n\n\nLife Insurance\n\n\nOn-site Cafeteria\n\n\nShuttle Service\n\n\nAlelo Meal Voucher\n\n\nEducation Support for Children\n\n\nStudy Incentive Scholarship\n\n\nFamily Visit Day\n\n\nOccupational Physician\n\n\nPractical University\n\n\nZero Absenteeism Program\n\n\nWellhub (Gympass)\n\n### **JOIN PRACTICA AND CONTRIBUTE TO THE EVOLUTION OF THE FOOD INDUSTRY!**\n\n **In Practice, we create solutions that transform the daily operations of the food industry. 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