Description
Job Summary:
Responsible for customer service, administrative billing processes, cancellations, change of account holder, and submission of regulatory files.
Key Highlights:
1. Customer service and agile support through multiple channels
2. Monthly billing management and issuance of invoices/boletos
3. Preparation and submission of regulatory files (Anatel, Agreement 115 and 201)
**Responsibilities:**
* Provide customer service via ticketing system, chat, and WhatsApp, ensuring agile and courteous support.
* Execute customer cancellation and account holder change processes.
* Perform monthly billing, including issuance of invoices and bank boletos.
* Prepare and send bank remittance files.
* Generate the Detraf file, issue related invoices, and submit them to operators.
* Prepare and submit mandatory files to Anatel.
* Generate and send specific files to the State (Agreement 115 and 201\).
* Control and maintain updated records of active and cancelled customers.
**Requirements:**
* Intermediate knowledge of Excel (spreadsheets, basic formulas, and data organization)
* Organization, attention to detail, and agility in performing administrative routines.
**Working Hours:**
* Monday to Friday, from 07:42 to 12:00 and from 13:30 to 18:00
Employment Type: Permanent CLT
Compensation: Starting from R$2\.500,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Life insurance
* Meal allowance
* Transportation allowance
Selection Question(s):
* What is your expected salary?
* Do you have experience in billing?