SGQ ASSISTANT - QUALITY

Description

Job Summary: Professional to support and assist in maintaining the Quality Management System, identifying nonconformities and promoting continuous process improvement. Key Highlights: 1. Real opportunities for development and growth 2. A competitive environment with responsibility, autonomy, and continuous learning 3. Focus on quality food, without waste, delivering environmental and social impact Our value proposition to employees is grounded in a simple yet profound conviction: **sustainable success is shared success**. In practice, talent, effort, and character thrive in a high-expectation, ethical, and trustworthy environment where people are challenged to give their best—and, in return, receive real opportunities for development and growth. We are **driven by challenges**. We believe that pursuing excellence shapes better individuals and more capable leaders. Therefore, we offer a competitive environment characterized by responsibility, autonomy, and continuous learning. Our purpose—**quality food, without waste**—guides decisions and delivers tangible environmental, economic, and social impact, connecting daily work to something that truly matters. Prática is recognized for developing leaders internally. It is common for professionals entering early in their careers to advance into leadership positions, including international projects and operations. Here, opportunity is not just a promise—it is practice. We operate with ethics, respect, and integrity, ensuring a fair environment where the game is played fairly and growth occurs based on merit and commitment. **Responsibilities and Duties** * Support the analysis and collection of information from various company departments to maintain the QMS and propose potential solutions aligned with case-specific guidance; * Assist in identifying root causes of nonconformities and monitor corrective/preventive actions through Nonconformity Reports (NCRs) and Action Plans to pursue continuous improvement; * Assist in preparing and controlling all documentation relevant to the QMS, following defined standards to ensure documents remain updated in accordance with performed activities; * Support production departments in defining controls and preparing documents, adhering to company and QMS standards to improve process effectiveness; * Participate in internal audits when required, following instructions from the Lead Auditor to gather evidence demonstrating compliance with established requirements; * Assist in tracking implementation of actions proposed to resolve issues identified during internal and external audits, verifying the previously defined Action Plan with the respective area manager to pursue continuous improvement; * Support adaptation and validation of processes for product certification under national and international standards and regulations, as needed, following guidance from the immediate supervisor to ensure product standardization according to each market’s needs; * Archive and control certificates and documentation from audits, in accordance with the Records Matrix definition, to facilitate location and consultation when necessary; * Update and evaluate QMS indicators, gathering data from multiple sources to improve processes and achieve annual planning targets; * Prepare reports to support operations and the QMS using collected information, as needed, to prioritize actions related to identified nonconformities; * Continuously develop and support other company departments in developing new processes and programs to ensure functional process interaction across departments; * Support Quality projects to maintain and operate them per the plan defined by the immediate supervisor; * Maintain standardized customer satisfaction surveys, analyze results, and direct findings to involved departments to guarantee and enhance customer satisfaction; * Receive, register, track, and monitor customer complaints (Zero Error); * Select and conduct satisfaction surveys (NPS), generate indicators, and report to other company departments as needed. Follow up on internal actions until resolution; * Contact internal and external parties involved in a complaint, when necessary, to understand and seek the best solution; * Identify, track, and deliver training, when necessary, to qualify and raise awareness among employees, aiming to reduce/solve nonconformities and improve QMS effectiveness; * Assist in monitoring matters related to the Prática Quality Circle (CPQ) and other administrative support activities to foster employee development and continuous process improvement; * Coordinate with other departments and participate in the D-OLHO Program to sustain 5S principles; * Create and update Quality indicators to drive continuous improvement of processes and products; * Monitor, receive, register, and classify internal and external incidents via various communication channels or through field technicians to resolve pending items and ensure customer satisfaction; * Verify incidents on-site or in the system with responsible departments, validating various processes to identify possible root causes; * Record, update, and monitor Action Plans (incident handling); * Contact suppliers/customers, when necessary, with support from relevant departments to resolve potential nonconformities; * Prepare department-related documents using images and technical information to contain nonconformities in the production process; * Register, update, and request return of components sent under warranty; * Perform follow-up on returns of components sent under warranty via various communication channels; * Request evidence of incidents involving components returned under warranty; * Receive, verify, and request entry of invoices for returned components from warranty shipments; * Verify transport waybills (CTEs). **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Business Administration, Production Management, Production Engineering, or related fields. **Desirable:** * Training in Internal Auditing and Interpretation of NBR ISO 9001 requirements; * Computer skills – intermediate/advanced level; * Quality tools; * Methodology for Problem Analysis and Resolution (MASP); * Knowledge of the Brazilian Consumer Protection Code (CDC); * Familiarity with product certification standards and regulations. **Additional Information** **OUR BENEFITS:** Medical Assistance Dental Assistance Pharmacy Partnership Life Insurance On-site Cafeteria Shuttle Service Alelo Meal Voucher Education Assistance for Children Study Incentive Scholarship Family Visit Day Occupational Physician Prática University Zero Absenteeism Program Wellhub (Gympass) ### **JOIN PRÁTICA AND CONTRIBUTE TO THE EVOLUTION OF THE FOOD INDUSTRY!** **At Prática, we create solutions that transform the day-to-day operations of the food industry. If you seek a technology- and innovation-focused environment where continuous development is part of the routine, this could be your opportunity!** Founded in 1991 by brothers André and Luiz Eduardo Rezende, Prática Produtos SA is a company dedicated to developing and manufacturing innovative equipment for the food service and bakery sectors. With over three decades of experience, we have built a solid reputation in the Brazilian market and expanded internationally, exporting to more than 45 countries. Our base remains in Brazil, but today we also operate subsidiaries in Chile, the United States, and Germany. With a long-term vision, we consistently strive to deliver quality solutions, meeting our customers’ needs while promoting innovation, efficiency, and sustainability. Prática Produtos SA believes that the company’s success rests on the success of all stakeholders: customers, employees, suppliers, and partners. Therefore, we continuously work to improve our products and services, maintaining ethical, transparent management focused on excellence. We are guided by strong values that reinforce our commitment to trust, mutual respect, and collaboration. We continuously invest in new technologies and in a work environment that fosters constant development, always with the vision of building a solid and prosperous future for everyone. **OUR VISION** --------------- To be a world-class, globally operating company, achieving internationally recognized excellence in customer service, products, production processes, and administrative systems.