Network knowledge (basic level) Microsoft Office Suite Familiarity with telecom and infrastructure equipment, for example: routers, switches, Access Points (APs), basic firewalls. Good understanding of ITIL (incidents, requests, priority, SLA). Ability to accurately record information (tickets, forms, spreadsheets). Clear and concise communication — essential for guiding technicians who do not always follow instructions. Patience and resilience — handling pressure, impatient technicians, and on-site issues. Ability to quickly resolve problems. Organization — documenting everything, tracking tickets, following up with technicians. Interpersonal skills — knowing how to follow up without causing conflict. Desirable: Proactivity. Ability to work under pressure. Analytical and prioritization skills (determining what to address first). Job type: Full-time Salary: R$1,655.17 – R$1,900.00 per month Work location: Remote