**Description:** High school diploma and/or currently pursuing a degree in Administration or Finance; Intermediate knowledge of Microsoft Office suite; Previous knowledge/experience in collections. We are seeking an Administrative Assistant to support us in customer collections and adherence to the collections workflow. **Job Responsibilities:** Conduct active, multichannel collections (messages, phone calls, chat, email, etc.) with delinquent customers; Record in the system all information related to collection outreach to customers; Request bank slips and/or generate payment methods to ensure the best possible customer payment experience; Monitor payment promise forecasts for your portfolio; Analyze and suggest improvements and alternatives for processes related to the collections workflow; Contribute to improvements aimed at increasing productivity, correcting errors and flaws, and aligning processes to enable better team performance; Propose, lead, and participate in projects and campaigns to drive team results; Be a driver of results and goal achievement. #LI-AL1 #LI-HYBRID 25122802024966822