Post-Sales Analyst

Description

Job Summary: Work in post-sales, identifying items, registering services on portals, managing warranties, budgets, negotiations, and tracking orders. Key Highlights: 1. Post-sales experience and customer service. 2. Budget management, negotiations, and order handling. 3. Technical knowledge of equipment and fiscal processes. Post\-Sales activities include identification of item part numbers, entering \- into Portals \- performed services (identified failure, probable cause, corrective action taken) on machines, tracking warranty requests on Portals, requesting issuance of Service Invoices for approved warranties, budgeting, negotiating with suppliers and customers, and tracking orders. **Your Responsibilities:** * Reading and interpreting Technical Catalogs to identify item part numbers. * Entering \- into Portals \- performed services (identified failure, probable cause, corrective action taken) on machines. * Tracking warranty requests on Portals. * Requesting issuance of Service Invoices for approved warranties. * Budgeting. * Negotiating with suppliers and customers. * Tracking orders. * Related duties. **Requirements:** * Currently pursuing or completed a Bachelor's degree (Administration, Production Engineering, Commercial Management, Managerial Processes, or related fields). * Knowledge and experience in fiscal processes for inventory parts movement. * Knowledge and experience in commercial routines related to budgeting, negotiation, and order management. * Technical knowledge of equipment and post\-sales services. * Knowledge, experience, and ability to read and interpret technical documents. * Customer service skills (in-person and digital — telephone, WhatsApp, E\-mail). * Experience in the machinery segment or dealership environment. * Knowledge and experience in budgeting and negotiation with suppliers and customers. * User-level proficiency in ERP systems. * Intermediate-level Excel skills. * User-level proficiency in Microsoft Office Suite. * Sense of urgency. * Ability to concentrate. * Oral and written communication skills. * Interpersonal skills. * Ability to organize and execute tasks within deadlines.