The professional handles customer service with a focus on satisfaction and efficiency, planning the daily workload and alerting the Service Manager about the need for additional support during peak periods. Gathers information on scheduled appointments, including customer profiles, appointment times, and requested services, ensuring proper organization and scheduling. Manages service time by prioritizing scheduled customers, returning customers, walk-ins, and priority groups (seniors, persons with disabilities, pregnant women, nursing mothers, and children). During service, confirms symptoms/complaints, performs damage checklists, and protects the vehicle; records information in the dealership's system and identifies opportunities for additional sales (accessories, Mopar services, vehicle detailing, bodywork, etc.). Converts pre-orders into service orders, verifies recalls or technical updates, registers estimates in the Dealer Management System (DMS), and confirms customer and vehicle registration data. Monitors ongoing services, anticipates potential delays, and negotiates with customers when necessary. Refers unauthorized estimates to the Service Manager and participates in the Delivery Preparation process, scheduling delivery times and organizing documentation. Explains to the customer the services performed, charges applied, and replaced parts, accompanies the customer through payment, and hands over the vehicle key. Informs customers about scheduling channels, satisfaction surveys (SMD and CSI), and advises on future services, promoting customer loyalty and satisfaction. Minimum Education: High School (Secondary Education) Driver's License: Class B * DENTAL PLAN * EDUCATIONAL ALLOWANCE * DAY OFF * MEAL VOUCHER * LIFE INSURANCE * TRANSPORTATION ALLOWANCE * MEDICAL PLAN
João Silva
Indeed · HR
João Silva
Indeed · HR
