**About Ecosmetics:** Ecosmetics is a market-leading beauty company with over 22 years of operation and a presence in more than 70 countries. Recognized for innovation and excellence, we operate one of the world’s most modern Research & Development centers, developing products and solutions that transform the industry. Our commitment is to the growth of our employees and partners, fostering an inspiring and collaborative environment. **About the Position:** We are seeking a **Customer Service Analyst** to support customers and sales representatives, ensuring prompt, courteous, and efficient service. If you possess strong communication skills, organizational abilities, and enjoy resolving day-to-day requests, this position may be right for you. **Key Responsibilities:** * Provide proactive and responsive customer service to clients, sales representatives, and consultants via phone, email, WhatsApp, or digital platforms; * Support the logistics team in order management, billing tracking, shipping, and deliveries; * Monitor and respond to requests for exchanges, returns, and complaints, ensuring resolutions align with the company’s commercial and quality policies; * Maintain up-to-date customer records and interaction logs in the system (CRM or ERP); * Generate customer service reports and monitor SLA, satisfaction, and call volume metrics; * Collaborate with logistics, marketing, and after-sales teams to ensure efficient resolution of commercial channel requests.