Description: Learn the requirements to register * Proficient typing and computer operation speed. * Basic computer literacy. * Willingness to learn and grow. * Excellent communication skills. * Completed high school education. Preferred qualifications: * Knowledge of computer networks. * Higher education or technical courses in technology-related fields. * Prior experience in technical support or customer service. Behavioral competencies: * Communication and Friendliness: Ability to listen actively and express oneself clearly and courteously, building positive connections with customers. * Teamwork: Collaborate effectively with team members, sharing knowledge and insights. * Empathy: Understand customers’ needs and emotions, delivering human-centered support. * Resilience: Handle challenging situations efficiently while maintaining focus on quality and speed. * Continuous Learning: Commitment to staying updated on technology, processes, and products to enhance service delivery. Your daily responsibilities as a Technical Support Representative: * Provide technical support to customers via telephone and digital channels, identifying and resolving connectivity issues and instability. * Guide customers on proper usage of equipment and services. * Log and track support tickets in the system, ensuring timely follow-up and resolution within established deadlines. 251207020219425982