Description
Job Summary:
The Support Analyst will be responsible for providing technical support to company users, ensuring the proper functioning of systems and technology equipment.
Key Highlights:
1. Respond to support requests and resolve hardware and software issues
2. Stay updated on technology trends and innovations
3. Participate in projects for implementing new technologies
Support Analyst Position Description:
The Support Analyst will be responsible for providing technical support to company users, ensuring the proper functioning of systems and technology equipment.
Responsibilities:
* Respond to support requests via telephone, e-mail, or internal system;
* Identify and resolve hardware and software issues;
* Perform preventive and corrective maintenance on equipment;
* Configure and install software and applications;
* Document technical procedures and solutions;
* Participate in projects for implementing new technologies;
* Stay updated on trends and innovations in the technology field.
* Installation and maintenance of CCTV systems
* Actively participate in the equipment procurement process.
Requirements:
* Completed undergraduate or technical degree in information technology-related fields;
* Prior experience in end-user technical support;
* Knowledge of Windows operating systems;
* Ability to work under pressure and as part of a team;
* Strong communication and interpersonal skills;
* Certifications in specific technologies will be considered a plus.