IT Support Assistant

Description

Job Summary: We are seeking an IT Support Assistant to support operational routines, ensuring agility, organization, and quality in user support, contributing to the proper functioning of systems and equipment. Key Highlights: 1. Support in technology operational routines 2. Initial support for daily technical requests 3. Opportunity for learning and development in IT ***Ex Soluções Tributárias specializes in recovering tax credits and implementing intelligent, secure, and innovative tax solutions. We focus on results, supporting companies in improving their tax performance through an integrated team from tax, accounting, and technology areas.*** ***We have already helped over 7,000 companies transform tax complexity into competitive advantage.*** We are looking for an **IT Support Assistant** to support our technology operational routines, ensuring agility, organization, and quality in user support. This person will be responsible for providing initial support for daily technical requests, contributing to the proper functioning of the company's systems and equipment. This is a highly operationally demanding position, ideal for individuals eager to learn, develop in the IT field, and grow alongside the company. We seek a trainable candidate with a collaborative, organized, and communicative profile. **Responsibilities:** * Collection of SPED files and tax documentation * Preparation of preliminary reports * Verification of digital certificates and powers of attorney for SPED submissions * Handling basic-level technical support tickets * Assistance in configuring computers, systems, and access permissions * On-site and remote user support * Ticket registration, tracking, and organization * Support in maintaining equipment and performing IT department routine tasks **Benefits:** * Meal allowance * Transportation allowance * Dental plan * Nutritional and psychological support allowance * SESC membership benefits **Work Schedule:** Monday to Thursday: 8:00 AM–12:00 PM and 1:00 PM–6:00 PM. Friday: 8:00 AM–12:00 PM and 1:00 PM–5:00 PM. **Employment Type:** Full-time, permanent CLT contract Location: Balneário Camboriú-SC Employment Type: Permanent CLT contract Compensation: R$1,700.00 – R$2,300.00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site