Customer Experience Analyst

Description

**Job Opening: Customer Experience Analyst (CX)** Florianópolis – SC \| On-site \| Monday to Friday **About the Role** We are seeking a communicative, empathetic, and organized individual to join us as a **Customer Experience Analyst (CX)**, responsible for customer service and managing customer communications across digital channels, such as **social media and Reclame Aqui**. **Key Responsibilities** * Respond to customers on digital channels (Reclame Aqui, social media, comments, messages, and reviews) * Collaborate with internal departments to gather necessary information * Tailor responses according to context and the company’s communication standards * Monitor customer complaints and ensure timely follow-up within established deadlines * Identify improvement opportunities based on customer feedback **Requirements** * Experience in digital customer service (customer support centers, social media, Reclame Aqui) * Completed high school education (ongoing undergraduate studies are a plus) * Strong written communication skills (essential) * Organizational skills and attention to detail * Empathy and emotional intelligence for effective customer interactions * Ability to work collaboratively and communicate across various departments **Preferred Qualifications** * Basic knowledge of communications, marketing, or customer experience * Experience in online reputation management **Benefits** * VA/VR Card accepted at supermarkets and restaurants * Transportation Allowance or Fuel Card, with no payroll deduction * Nationwide Health Insurance Plan * Nationwide Dental Insurance Plan * Einstein Telemedicine – 24/7 online immediate care, free of charge and without copayment * GoGood – wellness services offering discounts at gyms and studios * Conexa Saúde – telemedicine providing free psychological counseling and nutritional guidance * Birthday Day Off * Discount partnerships for undergraduate and language courses * Childcare Assistance * Multibenefit Card – salary advance option with direct payroll deduction, accepted at Personal Card network locations and establishments equipped with PagSeguro card machines We also provide a comfortable lounge area equipped for rest, snacks, and meals, featuring a complimentary coffee and hot chocolate machine, fresh fruit, and freshly brewed coffee available throughout the day. Compensation: Starting from R$2\.200,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare assistance * Company-provided mobile phone * Corporate agreements and commercial discounts * Meal allowance * Food allowance * Transportation allowance Work Location: On-site