Job Summary: We are seeking a proactive Implementation Assistant to join our team, focused on ensuring excellence in the post-contract customer experience by managing the implementation process and maintaining clear communication. Key Highlights: 1. Act as the primary point of contact for clients during implementation 2. Maintain frequent communication to ensure alignment and clarity 3. Support the team with documentation and updates in internal tools We are looking for an **Implementation Assistant** to join our team and ensure an excellent customer experience immediately after contract closure with the sales team. **Responsibilities** * Conduct the initial outreach to new clients, extend a welcome, and support guiding the implementation process; * Schedule kick-off meetings and other necessary sessions; * Clarify clients' initial questions, conveying confidence and guidance; * Monitor implementation progress, serving as the liaison between clients and internal departments; * Route requests to appropriate internal teams, such as support, marketing, and IT; * Support the team with documentation and updates in internal tools, spreadsheets, and systems; * Organize and track schedules for department leaders; * Maintain frequent contact with clients via phone and e-mail, ensuring alignment and clarity in communications. **Requirements and Qualifications:** * Currently pursuing a bachelor’s degree in Business Administration, Law, Management Processes, or related fields; * Strong verbal and written communication skills; * Confidence and proactivity; * Organizational skills and attention to detail; * Ability to interact effectively with clients and collaborate within a team; * Capacity to manage multiple tasks and meet deadlines; * Punctuality and accountability; * Proficiency in computer use, Excel, and e-mail.
João Silva
Indeed · HR
João Silva
Indeed · HR
