Description
Job Summary:
Responsible for the operational management of a luxury salon, with focus on process standardization, continuous improvement, and ensuring customer experience.
Key Highlights:
1. Operational management of a luxury salon
2. Process and productivity improvement
3. Focus on customer experience and satisfaction
Responsible for operations at Raphaelli Essential Therapy, a luxury salon.
**KEY RESPONSIBILITIES:**
* Map, organize, and standardize internal salon processes
* Implement operational improvements to enhance productivity and quality
* Monitor performance indicators (customer service, sales, scheduling, productivity, customer satisfaction)
* Ensure adherence to service standards and customer experience requirements
* Supervise front desk routines, appointment scheduling, and customer flow
* Support team management (staff and front desk) on operational matters
* Identify bottlenecks and propose practical solutions
* Manage deadlines, goals, and departmental organization
* Support implementation of management systems and tools
* Develop managerial reports for senior leadership
REQUIRED COMPETENCIES:
* People Management
* Communication and Feedback
* Leadership
* Conflict Management
Compensation: R$4.500,00 - R$6.500,00 per month
Benefits:
* Fuel allowance
* Company mobile phone
* Free parking
* Meal voucher
* Transportation voucher
Work Location: On-site