Job Summary: We are seeking a professional to provide post-delivery technical support, diagnosing customer requests, preparing reports, and supervising repair work to ensure customer satisfaction. Key Highlights: 1. Opportunity for professional development and skill enhancement 2. Participation in impactful projects that make a difference 3. Specialized technical support and ticket management Description: We are looking for professionals passionate about contributing to excellence in our operations. By joining us, you will have the opportunity to develop and enhance your skills while participating in impactful projects that make a difference. Take the next step in your career! Responsibilities and Duties * Conduct initial technical support for customers during the post-delivery period, scheduling and performing unit inspections. * Diagnose and classify customer requests, identifying their origin and the optimal solution for each case. * Prepare and present detailed technical reports, including photographic records and expert assessments of identified defects. * Schedule and supervise repair work execution, ensuring quality, adherence to deadlines, and customer satisfaction. * Manage technical support tickets via the Mobuss software, keeping all process stages up to date. * Serve as the primary point of contact for customers throughout the support process, maintaining clear, proactive, and courteous communication. * Enter requests, purchase orders, contracts, and invoices using the SIENGE software. Requirements and Qualifications * Completed degree in Civil Engineering; * Proficiency in SIENGE. 2512180202551924580
João Silva
Indeed · HR
João Silva
Indeed · HR
