**RESPONSIBILITIES:** Responsibilities: Manage the Help Desk area, including: systems, servers, workstations, user support, support for the management system, and technical support; plan, assign, and monitor projects, activities, tasks, and actions; collaborate with other departments across the company to ensure effectiveness in results; Coordinate and monitor the creation and control of Service Orders according to system standards and methodologies, ensuring security and efficiency in the use of implemented systems; Monitor, analyze, set targets, and implement procedures to meet required satisfaction indices and service levels; Support the review and implementation of processes and tools, lead the current team, and assess the team’s development needs; Extract data to generate operational and managerial indicators and reports for the area; Ability to identify tasks and propose tools for automation. **REQUIREMENTS:** Requirements: Proven experience in the field of operation; Completed undergraduate degree in Technology; Knowledge of Agile management methodologies such as SCRUM, LEAN, and KANBAN; Knowledge of ITIL. **WORK SCHEDULE:** Work schedule: 40 hours per week. **BENEFITS:** Salary negotiable. Benefits: Transportation Allowance; Meal Allowance; Food Allowance; UNIMED Health Insurance Plan; Dental Insurance Plan Register your resume at buscarvagas.com.br and stay updated on the best opportunities.