Relationship Assistant

Description

Job Summary: The Relationship Assistant serves the public through various channels, supports document issuance, and organizes enrollment activities, ensuring prompt and high-quality service. Key Highlights: 1. Public service delivery through multiple channels and corporate area 2. Proactive engagement with prospective students and participation in fairs 3. Excellent communication skills, proactivity, and teamwork **About the Position:** **The Relationship Assistant is responsible for** serving the public across various channels, supporting document issuance, organizing enrollment activities, promoting academic programs, and coordinating requests with internal departments. **The main challenge is** to ensure prompt and high-quality service while balancing diverse demands and strengthening relationships with served audiences. **Responsibilities and Duties** **Main Responsibilities:** * Provide public service through multiple channels and in the corporate area, as required * Issue student certificates/documents, both in-person and online * Monitor and manage the department’s email inbox * Execute all operational tasks related to public service * Distribute course promotional materials across physical University spaces * Conduct proactive outreach to prospective students * Participate in exhibition booths and fairs * Consult relevant departments regarding service-related matters, such as Events, Finance Department, Treasury **Requirements and Qualifications** **Prerequisites:** * Completed high school education * Prior experience in public service **Desired Skills and Competencies:** * Resilience * Focus, planning, and organization * Excellent communication and active listening skills * Proactivity * Aptitude for and enthusiasm about teamwork * “Spark in the eyes” (self-motivation and genuine interest) **Additional Information** **Our Benefits Package:** * Health and dental insurance * Tuition discounts for academic programs (undergraduate, graduate, extension/language courses) * Complementary private pension plan * University cafeteria * Christmas recess * Nursing rooms * Childcare reimbursement * Free parking * Commuter allowance *If you believe education transforms lives and you are motivated by challenges*, ***JOIN PUCRS!*** At PUCRS, we believe every person can transform the world—and that belief drives us daily to become everything we can be. Here, tradition and innovation walk hand-in-hand to create a unique ecosystem integrating **education, health, research, culture, and innovation**. More than seven thousand employees bring to life a plural and creative community guided by solidarity, family spirit, and the conviction that knowledge transforms realities. Because of all we can become, we open pathways to new learning opportunities, meaningful connections, and positive societal impact. **Explore the diverse areas of operation that define who we are:** * 7 Schools (Undergraduate, Graduate, Research, and Continuing Education) * 5 Institutes (PUCRS Brain Institute, Institute of Culture, Institute of Geriatrics and Gerontology, Pró-Mata Environmental Institute, Institute of Petroleum and Natural Resources) * PUCRS São Lucas Hospital * Museum of Science and Technology * Central Library * Events Center * Sports Park * Scientific and Technological Park (Tecnopuc) * Labelo – Specialized Laboratories in Electroelectronics at PUCRS * And much more...