**RESPONSIBILITIES:** Provide technical support to customers using the Omnichannel software; Resolve network infrastructure issues; Diagnose and resolve complex technical incidents; Conduct on-site visits to customers when necessary. **REQUIREMENTS:** Experience in a Level 1 or Level 2 support role; Intermediate knowledge of IP Telephony, especially Asterisk: SIP trunk configuration, VOX, etc.; Intermediate knowledge of Linux or networking; A technology-related course currently in progress is desirable. **WORK SCHEDULE:** Monday to Friday, from 08:30 to 18:18 **BENEFITS:** Meal allowance / Food voucher; Health and dental insurance; Profit-sharing program; Basic food basket; Career development plan; Life insurance; Parking. Register your resume at buscarvagas.com.br and stay updated on the best opportunities.