Job Summary: Act as a strategic liaison between customers and partners, providing agile and efficient support to ensure a positive and effective customer service experience in resolving requests. Key Highlights: 1. Strategic and agile support to customers and partners 2. Omnichannel customer service, including WhatsApp 3. Use of technological tools for demand management **Job Mission** Act as a strategic liaison between customers and partners, providing agile and efficient problem-solving support, with a focus on ensuring a positive customer service experience and effectively resolving received requests—even without prior experience in this role. **Responsibilities:** * Provide direct customer service through various channels, including WhatsApp; * Support sales and technical teams by facilitating communication and execution of tasks related to sales and services; * Manage and resolve requests or issues raised by Refrigerista partners to ensure customer satisfaction and service quality; * Use technological tools such as Omnichat for WhatsApp-based service, ClickUp for task management, email, and Microsoft Office Suite for various administrative functions. **Basic Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Proficiency with digital tools and willingness to learn new systems; * Organizational skills and proactivity in customer service; * Ability to handle multiple tasks simultaneously (multitasking); * Availability to work with WhatsApp-based service and other communication platforms. **Desirable Requirements:** * Intermediate-level Excel knowledge.
João Silva
Indeed · HR
João Silva
Indeed · HR
