Process Analyst (Data)

Description

Job Summary: We are seeking a Service Analyst to work on process improvement, data analysis, and project leadership aimed at optimizing the customer maintenance journey. Key Highlights: 1. Working on process improvement and delivering results for clients. 2. Optimizing the customer maintenance journey through analysis and projects. 3. A multicultural, challenging, and dynamic environment with growth opportunities. Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Objective: We are looking for talented individuals to join us as a Service Analyst. You will be responsible for *process improvement and delivering results for our customers*. You will conduct data analysis, map opportunities, diagnose fleet availability for customers, aiming to reduce costs and maintain relationships with business units and clients to lead projects and initiatives optimizing stages of the customer maintenance journey. Key Responsibilities: * Lead meetings with internal teams and clients to map improvements and needs related to fleet availability; * Perform data analysis and identify insights that deliver results for the client; * Prepare managerial presentations delivering results; * Map processes and identify improvement opportunities; * Propose initiatives optimizing stages of the customer maintenance journey. Requirements: * Bachelor's degree completed in Production Engineering, Business Administration, Production Management, International Trade (or related fields); * Intermediate/advanced knowledge of Excel and PowerPoint presentations. * Familiarity with continuous improvement tools: Lean Manufacturing and Six Sigma; * Experience working with agile methodologies; * Entrepreneurial mindset, teamwork, and customer-centric focus; * Analytical ability, clear communication, and results orientation. Work Location: Campo Bom/RS or Porto Alegre/RS. Work Model: Hybrid (minimum 3 days onsite) Apply now and Vibe with Us!