Description: Are you a proactive person with technical skills and a willingness to help others? We are looking for a professional to join our team as a Support Analyst! If you enjoy solving problems, handle challenging situations with ease, and seek a dynamic environment to develop your skills, this could be the perfect opportunity for you! Join an engaged, collaborative team full of growth opportunities. If you value an inclusive and diverse workplace, join us and make a difference every day! Come be part of this journey to success with us. We look forward to receiving your application and discovering your full potential! Responsibilities and duties * Provide technical support for standard and customized routines of the Protheus ERP system, remotely or on-site to clients and users, resolving questions and issues related to hardware, software, and networks, ensuring compliance with SLA requirements and service levels. * Perform incident analysis and diagnosis, identifying solutions and implementing improvements. * Carry out installation, configuration, and updates of operating systems and applications. * Monitor performance indicators and propose actions to optimize support processes. * Document procedures and technical manuals to facilitate the use of information technology resources. Requirements and qualifications Main requirements and qualifications: * High school diploma. * Experience in customer service and technical support. * Knowledge of operating systems, networks, and Office suite. * Strong communication skills and proactivity. * IT certifications will be considered a plus. * Familiarity with the main Protheus modules. 2512260202491110068