Description: What we need: * Completed high school or technical education; * Experience in customer service; * Proactive, solution-oriented, and dynamic profile; * Availability to work on weekends and holidays, as per the schedule. What can set you apart: * Currently pursuing a university degree; * Experience in customer service within hospitals, medical clinics, and/or health insurance providers; * Knowledge of health insurance plans. * Deliver excellent customer service, upholding the institution’s positive image and ensuring welcoming treatment and privacy in addressing customer needs; * Assist patients, companions, and visitors by providing various information and scheduling appointments, exams, and procedures; * Request customer identification documents, verify appointment details and health plan authorization status, and register all necessary data in the system; * Act in alignment with the institution’s mission, values, strategy, and corporate culture—ethically, disciplinedly, with process quality and respect for people; * Apply requirements of the Environmental and Quality Policy, as well as all institutional guidelines. 2512060202191727896