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Job Summary: We are seeking passionate professionals to provide post-delivery technical support, diagnosing and resolving customer requests, and supervising repairs with a focus on quality and customer satisfaction. Key Highlights: 1. Opportunity for professional development and skill enhancement 2. Participation in impactful projects that make a difference 3. Serving as the primary point of contact with clients **Description** We are looking for professionals passionate about contributing to operational excellence. By joining us, you will have the opportunity to develop and enhance your skills while participating in impactful projects that make a difference. Take the next step in your career! **Responsibilities and Duties** Provide initial technical support to customers during the post-delivery period, scheduling and conducting unit inspections. Diagnose and classify customer requests, identifying their validity and the optimal solution for each case. Prepare and present detailed technical reports, including photographic documentation and expert assessments of identified defects. Schedule and supervise repair work execution, ensuring quality, adherence to deadlines, and customer satisfaction. Manage technical service requests via the Mobuss software, keeping all process stages updated. Serve as the primary point of contact with the customer throughout the assistance process, maintaining clear, proactive, and courteous communication. Enter requests, purchase orders, contracts, and invoices using the SIENGE software. **Requirements and Qualifications** Completed degree in Civil Engineering; Familiarity with SIENGE.
