Help Desk Assistant

Description

Job Summary: Multichannel support professional responsible for initial diagnosis and resolution of low-to-medium complexity requests, ensuring clear communication and alignment with clients. Key Highlights: 1. Collaborative environment focused on professional development and growth. 2. Opportunity to work in tax consulting at a leading large-scale company. 3. Seeking professionals motivated by challenges and with a business-oriented mindset. A leading large-scale company specializing in tax consulting, with over two decades of market presence. A collaborative environment oriented toward professional development and growth. We seek professionals motivated by challenges, with a strong business focus and oriented toward identifying opportunities and solutions. **Responsibilities and Duties** **Activities:** Responsible for multichannel support, incident and request triage and initial diagnosis, execution of operational procedures, and ensuring proper registration, classification, and tracking of service tickets. Resolving low- and medium-complexity requests, providing support for systems, access, functionalities, and operational queries; additionally, performing structured escalation to higher support levels when required. Maintaining clear communication with clients to ensure expectation alignment and adherence to deadlines and SLAs. **Requirements and Qualifications** **Requirements:** Currently pursuing a Bachelor’s degree in Business Administration, Management Processes, or related fields. Customer service experience and track record in meeting performance indicators. Proficiency in Microsoft Office suite. **Skills:** Demonstrated organizational ability, sense of priority, operational discipline, and focus on service quality. **Additional Information** **We Offer:** Starting salary of R$ 2\.120,00 \+ Transportation Benefit (card) \+ Meal/Allowance Benefit (R$ 34.10 per working day) Working hours: 08:30 – 12:00 / 13:00 – 17:00 On-site work in the southern zone of Porto Alegre Life Insurance Gym Benefit SESC Partnership Doctor Clin Health Plan The **Villela Group** is the market leader in Brazil for business recovery and corporate consulting, having served more than **100\.000 companies**. Present in **23 regions across the country**, it operates **78 strategic units** and employs a multidisciplinary team of **\+800 qualified professionals** (accountants, lawyers, administrators, developers, among others), ensuring diversified expertise and integrated solutions. **Core Pillars:** * **Audit and Corporate Consulting:** Strategic analysis to optimize results and cash flow. * **Legal-Business Advisory:** Legal solutions for reducing liabilities and regularizing businesses. * **Technology and Innovation:** Digital platforms and artificial intelligence to modernize operations. #### **With a robust infrastructure and innovation focus, the group has established itself as a reference in corporate transformation.**