TECHNICAL SUPPORT ANALYST

Description

Job Summary: Responsible for providing technical and functional support to clients, users, and service providers, ensuring efficient service delivery and customer satisfaction. Key Highlights: 1. Technical and functional support to clients and users. 2. Guidance on systems and incident management. 3. Development of support materials and manuals. **Position at GoClin. ** Responsible for delivering technical and functional support to clients, users, and service providers via phone and remotely, ensuring efficient handling of requests. Provides guidance on system usage, manages incidents, conducts training sessions, and develops support materials and manuals for the knowledge base, ensuring high-quality service and user satisfaction. **Responsibilities and Duties** * Respond to, log, instruct, and support clients and users via telephone * Provide remote support * Deliver system usage guidance * Support service providers as required * Manage incidents **Requirements and Qualifications** * Prior experience in customer service (phone, chat, or remote) * Strong verbal and written communication skills, with emphasis on clarity and empathy * Ability to systematically record and manage incidents * Skill in guiding users on system or platform usage * Basic knowledge of IT systems (e.g., web applications, remote access, basic configurations) * Proactive approach to identifying solutions and following up on requests until resolution **Additional Information** * Meal allowance * Transportation allowance * Hospital health insurance plan * Dental insurance plan * Relaxed work environment with fresh fruit and breakfast * 8% tuition discount for undergraduate studies at Feevale University * Birthday DAY OFF with a R$ 100 gift card We are a strong, experienced group driven by health. The DC Group is a platform of independent brands and services united by a shared purpose: **providing health solutions for people.** **SOLIDITY. HEALTH. KNOWLEDGE.** These three pillars guide our actions. It is from this foundation that our companies grow and distinguish themselves increasingly within their respective fields. With ethics, social commitment, and continuous improvement, we promote quality of life, facilitate and simplify access to healthcare, and innovate in managing our processes and services. **We are the DC Group—and here, we breathe health.**