Relationship Assistant

Description

Job Summary: We are seeking a professional passionate about solving problems and ensuring an exceptional and inspiring experience for our members, with agile and attentive service. Key Highlights: 1. Empathetic and efficient support for members 2. Coordination of solutions with other company departments 3. Contribution to the continuous improvement of the department The TAG Relationship Team’s mission is to guarantee an exceptional and inspiring experience for our members. We act as the essential link, aiming high to delight them with agile service and attention to the details that make all the difference. We seek a professional who questions quality and strives to surprise, who is passionate about solving problems and knows how to conduct difficult conversations respectfully. Our commitment is to high-level delivery, and we want someone who shares this purpose. **Responsibilities and Duties** **Your typical day** * Providing support for member requests, ensuring empathetic and efficient assistance; * Coordinating solutions with other company departments to ensure demand resolution and responding to members clearly and promptly; * Contributing to the continuous improvement of the department by suggesting new ideas and supporting the review of service and retention strategies; * Working Monday through Friday, ensuring service quality and continuity. **Requirements and Qualifications** **What we expect from you** * Excellent written communication skills and ability to articulate arguments; * Basic technical knowledge of Excel; * Agile, proactive profile with resilience to handle change positively; * Proactive attitude: someone who takes initiative, proposes ideas, and actively pursues their own development. **Nice-to-have qualifications** * Prior customer service experience; * Passion or affinity for literature and books; * Previous experience with phone or chat-based customer service; * Completed or ongoing undergraduate degree in Administration, Marketing, Communications, Psychology, HR, or related fields. **Additional Information** What you’ll find when joining the TAG team: Flash (Visa) Meal Card — freedom to choose where to use it. Health and Dental Insurance — two options for you to select the one best suited to your needs. Reading always within reach! — Free subscription to TAG Curation or TAG Inéditos, plus discounts on the second kit and at the TAG Bookstore. Birthday Day Off — celebrate however you prefer! Discounted access to gyms and studios across Brazil — for health care with Totalpass. Mobility Allowance — because getting here is also part of the experience. Parenting Joy Policy — extended support for parents, including expanded leave and other special benefits. Development Incentive — support for courses, books, events, and anything contributing to your growth. Relaxed environment and flexible hours — because we believe in light, autonomous work. Hybrid Work Model — two days per week in the office, either in Porto Alegre (Instituto Caldeira). We are a book subscription club that believes **literature can be both profound and accessible.** We believe every human being is driven by stories, and that the right approach is all it takes to awaken a love for reading. Thus, each month we send curated kits designed to expand our members’ literary horizons and enrich their relationship with books. We launched the club in July 2014, and in our first month of shipments, we had only 65 members. Today, we ship over **35,000 boxes** every month across Brazil — a milestone that has established us as **one of the largest subscription clubs** in the country. These boxes are the heart of our community, but the experience goes beyond them: we offer multiple channels to deepen our passion for literature. TAG has a mobile app, in-person meetups, social media, a blog, an online store, a podcast, the Cabeceira app, and our newest launch — Collab Clubs with Bookster and Marcela Ceribelli. We have received recognition both nationally and internationally. In 2017, TAG was awarded the **Success Entrepreneur Award** by Pequenas Empresa Grandes Negócios magazine. At the 2018 London Book Fair, we were honored with The Quantum Publishing Innovation of Excellence Award, a **global award for innovation in the publishing industry.** However, many challenges still lie ahead. In 2025, we participated in the São Paulo Book Biennial and other major national publishing industry fairs. To realize the many dreams yet to come, we are looking for **new characters** eager to become protagonists in the next chapters of this exciting and challenging entrepreneurial adventure.