Platform Coordinator

Description

Job Summary: The Platform Coordinator manages partner real estate agencies, activating, developing, and ensuring their performance, acting as a bridge between partners and internal departments. Key Highlights: 1. Manages and develops partner real estate agencies 2. Serves as the focal point between real estate agencies, banking correspondents, and internal departments 3. Performs duties equivalent to those of a real estate broker, sales manager, and commercial director Our company provides services for Paraná’s largest “Casa Verde Amarela” (Green and Yellow House) developer. We are a benchmark in franchising within the real estate sector. Here, we specialize in talent development, and among our guiding values are: the pursuit of excellence, the desire for change and the challenges it brings, building relationships based on trust, analyzing and learning from mistakes, and enthusiasm. We are seeking a professional to manage partner real estate agencies in the sale of Lyx properties. **Responsibilities and Duties*** **Opening and activation of new partner real estate agencies**, presenting products, commercial rules, and operational workflows. * **Creation, review, and implementation of sales workflows**, ensuring standardization and efficiency in customer service. * **Generation of contracts and verification of documentation**, ensuring compliance with the “Minha Casa Minha Vida” (My House My Life) program rules. * **Frequent visits to real estate agencies**, monitoring performance, reinforcing training, and aligning strategies. * **Delivery of in-person and online training** on products, customer service, documentation, commercial rules, and systems. * **Acting as a bridge between real estate agencies and banking correspondents**, expediting pre\-analyses, registrations, and credit-related discussions. * **Direct mediation with internal departments** (marketing, contracts, finance, customer support, legal, after-sales) to resolve requests. * **Daily monitoring of sales**, analyzing bottlenecks, opportunities, and agency performance. * **Supporting lead generation and qualification**, including requesting activations, corrections, and necessary adjustments. * **Consultative support to real estate agencies**, advising on objections, negotiation, registration forms, and progression through CV/CRM stages. * **Identification and reactivation of inactive or low-performing real estate agencies**, proposing actions to resume results. * **Mediation in conflicts and service adjustments**, including requests for lead transfers according to commercial rules. * **Participation in commercial planning**, contributing field data and the real needs of real estate agencies. The Platform Coordinator is responsible for activating, managing, and developing the performance of the construction company’s partner real estate agencies. They directly handle opening new partners, creating and optimizing commercial workflows, supporting internal and external areas, and overseeing the entire sales cycle — from lead generation to contract formalization. They serve as the focal point between real estate agencies, banking correspondents, and all internal departments of the construction company (marketing, contracts, customer support, finance, engineering, commercial), ensuring alignment, process speed, and quality delivery to the end customer. In daily operations, they perform activities equivalent to those of a real estate broker, sales manager, and commercial director, but with a focus on remote/outsourced operations, where **real estate agencies act as your team**. **Requirements and Qualifications** **Technical Knowledge** * Proficiency in commercial processes, sales funnels, and performance metrics (conversion rate, SLA, productivity, contract rate). * Familiarity with CRM and real estate sales management systems (CV/CRM). * Ability to analyze commercial data to identify bottlenecks and opportunities. * Familiarity with real estate contracts, customer documentation, and commercial compliance. * Basic knowledge of real estate marketing, lead generation, and qualification. **Behavioral Competencies** * Strong indirect leadership profile, with ability to engage and develop external partners. * Clear, persuasive, and professional communication, with ease in conducting training and strategic alignment sessions. * Negotiation, conflict mediation, and decision-making skills. * Organizational skills, sense of priority, and high capacity to manage multiple simultaneous demands. * Analytical mindset, results-oriented, and committed to continuous improvement. * Proactivity, autonomy, and strategic business vision. **Additional Requirements** * Availability for frequent visits to partner real estate agencies. * Proficiency with digital tools, online meetings, and remote training. **Additional Information** * Competitive or above-market compensation. * Birthday day off. * Challenging environment with opportunities for continuous development; * Paid 30-day vacation after one year of employment. * Preference for PJ (individual contractor) hiring. We invite you to join a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you seek a stimulating work environment with opportunities for continuous learning and challenging projects, join our team!