Operations Supervisor

Description

Job Summary: This role involves leading and developing an operational team, ensuring the maintenance and efficient functioning of bicycle fleets and stations, and optimizing logistical processes. Key Highlights: 1. Lead and develop the operational team 2. Ensure maintenance and efficient operation of bicycle fleets and stations 3. Optimize logistical processes and inventory management Hello! It's great to know you're interested in joining our team! Continue here to learn more about this position! \>Responsibilities: * Monitor operational KPIs (e.g., unavailable stations, maintenance SLA, NPS, stockouts) and propose corrective actions and continuous improvement plans. * Ensure preventive and corrective maintenance of the bicycle fleet to a high quality standard. * Ensure proper functioning of stations. * Engage in logistics, field, station, fleet, and BPVC processes. * Monitor and optimize inventory management, parts picking, and distribution. * Support the implementation of standardized processes, policies, and routines, ensuring adherence to operational procedures. * Support coordination in strategic decision-making and propose continuous improvements. * Act proactively to resolve process failures, operational bottlenecks, and team conflicts. * Supervise shifts, scheduling, productivity, and working hours to ensure efficient operational coverage. * Lead, train, and develop the operational team, ensuring application of HR policies and procedures as defined by Management. * Supervise shifts, scheduling, productivity, and working hours to ensure efficient operational coverage. \>Education: * Bachelor’s degree in Logistics, Business Administration, Engineering, or related fields. \>Requirements: * Experience leading operational teams. * Experience in field operations. * Strong analytical skills, strategic vision, and ability to manage KPIs. * Availability to work on a 6x1 rotating schedule. * Brazilian driver’s license, Category B. \>Why join us: Every day, we strive to inspire and make it easy for thousands of people to change their daily routines and the cities they live in. We have purpose—we believe in sustainability, collective responsibility, healthier routines, and better urban spaces for everyone. We are growing rapidly and want our entire team to grow alongside us. At Tembici, our culture values autonomy, diversity, and rapid problem-solving. We seek people who believe that going further is possible when working together. Minimum Education Level: Bachelor’s Degree Driver’s License: B * English and Spanish Course Benefits * Pet Insurance * Meal Allowance * Food Voucher * Transportation Voucher * Life Insurance * Private Pension Plan * Health Insurance * Dental Insurance * University Tuition Benefits * Extended Maternity and Paternity Leave (Citizen Company Certification) * SESC Benefits * Profit Sharing Program (PLR) * My Day! (a personal day off during your birthday month)