Activities * Provide inbound customer service via telephone, chat, and/or email * Clarify inquiries, register requests, and track demands * Provide clear information about products, services, and procedures * Resolve complaints effectively and within established deadlines * Accurately record all interactions in the system * Meet quality, productivity, and customer service performance targets Requirements * Completed high school education * Strong verbal and written communication skills * Proficiency with digital systems and tools * Friendly, proactive, and customer-oriented profile * Organizational skills and sense of responsibility * Availability to start immediately Advantages * Prior experience in customer service, client support, or call centers * Knowledge of multiple service channels (voice, chat, email, WhatsApp) * Experience working with performance goals and quality metrics We offer * Immediate hiring * Initial training and ongoing support * Structured and collaborative work environment * Opportunities for professional development and internal growth * Market-competitive remuneration + benefits (as per company policy) Job type: Permanent CLT Salary: R$1.620,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site