IT SUPPORT ASSISTANT

Description

Job Summary: Provides technical support to users regarding hardware and software issues, assists with the installation and maintenance of IT equipment, and manages service tickets. Key Highlights: 1. Technical support to users on hardware and software issues 2. Installation and configuration of IT equipment 3. Preventive and corrective maintenance of computer systems **Job Description:** ---------------------- Provides technical support to users on hardware and software-related issues. Assists with the installation and configuration of IT equipment and systems. Performs preventive and corrective maintenance on computer equipment. Controls and records service tickets and incidents in the IT management system. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor's degree in a related field. **Desirable Requirements:** -------------------------- Knowledge of information security Previous experience in technical support **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Work Location:** ---------------------- Cidade dos Lagos Unit