Browse
···
Log in / Register
Job Summary: We are seeking a proactive and committed individual to join our Technical Support team, managing Level 1 and Level 2 support tickets and providing assistance for systems and hardware. Key Highlights: 1. Environment conducive to learning and professional growth 2. A diverse, inclusive, and respectful company 3. Focus on innovative and sustainable solutions for customers We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Though remote, we stay united. We hold ceremonies to connect more closely, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day will include:** * Logging and managing support tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, including Microsoft Office, networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, Active Directory, and IP configuration; * Monitoring, responding to, and updating tickets in the queue, preventing backlogs that could compromise project SLAs, while minimizing overall ticket backlog; * Creating and updating knowledge base articles, procedures, service scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, Microsoft Office, and smartphones/mobile devices. **Preferred qualifications:** * Bachelor’s degree in Technology. **Work Schedule:** * Shift from 2:00 PM to 11:00 PM (including weekends as per schedule) * Work model: Hybrid * Location: Água Verde, Curitiba\-PR **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental insurance**, ensuring health coverage for you and your family * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership partnership**, encouraging regular exercise * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
