Collections Supervisor

Description

Job Summary: The Collections Supervisor manages teams, develops employees, analyzes reports, and monitors goals in an environment that values innovation and diversity. Key Highlights: 1. Team management and development in call centers 2. Company recognized by GPTW as one of the best places to work 3. Culture that values innovation, diversity, and professional development ***Who We Are?*** Bellinati Perez operates in credit recovery—both secured and unsecured—through amicable and judicial processes, applying human, digital, and hybrid negotiation models. Our experience and tradition of over 25 years strengthen our efficiency and reputation, enabling us to partner with the largest credit-granting institutions in the country. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best nationwide by GPTW (Great Place To Work). In addition, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation:** Innovation is part of our DNA—we constantly seek new technologies to enhance the experience of our clients and employees. **Diversity:** We value diversity. Here, everyone can shine as their authentic self! **Development:** You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play:** When we exchange ideas and solutions, there’s no limit to where we can go! **Flexibility:** We adapt, have fun, and always find the best path—all within a flexible work schedule. **Responsibilities and Duties** ***Your daily routine on the BP team as a Collections Supervisor?*** * Manage teams; * Contribute to employee development and training; * Analyze management reports and identify gaps and opportunities; * Conduct call monitoring; * Deliver feedback; * Monitor and ensure achievement of operational and financial targets. **Requirements and Qualifications** ***What do you need to join us?*** * Completed or ongoing undergraduate degree in Business Administration or Human Resource Management; * Experience managing call center teams; * Knowledge of performance report analysis (KPIs); * Proficiency in computer applications. **Additional Information** ***Our Benefits:*** Fixed salary; Variable compensation; Meal allowance of $31.00 per working day; Transportation allowance; Career development plan; Multi-benefit card; Life insurance; SESC membership; University partnerships; Corporate university; A relaxing day off on your birthday; "Just dress no code"—be yourself! ***For Your Health:*** Dental plan; Psychological support; On-site physician available at our units, if needed. **\#JoinBP** Hello! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our employees—operates in credit recovery, both secured and unsecured, through amicable and judicial processes, applying human, digital, and hybrid negotiation models. Our experience and tradition of 29 years strengthen our efficiency and reputation, allowing us to partner with the largest credit-granting institutions in the country. We have a highly qualified team comprising lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and asset locators. More than just conducting negotiations, we aim to deliver the most complete negotiation experience—ensuring optimal outcomes for both clients and debtors. We’ve created a human-centered journey focused on the best solution for all. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People ready for a successful professional journey with BP. Here, you can be WHO YOU ARE! We value diversity and inclusion. We play a role in societal development—and this is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. \+ 5,000 employees We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our organizational culture is strong, and through our people, we deliver the best results for our company. We seek: People like us Driven by results and unafraid to go beyond Those eager to learn—but also to teach Those who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)