Technical Consultant

Description

Job Summary: Responsible for customer service at the technical assistance center, providing service consultation and estimates to ensure excellence and trust in automotive services. Key Highlights: 1. Consultative service and excellence in customer service. 2. Opportunities for professional development and growth within a collaborative environment. 3. Exposure to desired and recognized automotive brands. The **Enzo Group** is a family-owned company with a successful trajectory that began in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid legacy founded on innovation, trust, and passion for people and vehicles. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, and is recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service companies, with administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most desired and recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely, and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe company growth begins with people’s growth. Therefore, we continuously invest in **professional development**, offering learning opportunities, training, and career advancement within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage proactive engagement, and recognize performance. Working at the Enzo Group means having the chance to build a **solid career**, with constant challenges, exposure to leading market brands, and room to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business, differentiation through value delivery to customers via an attentive and detail-oriented team, systemic vision and operational efficiency, and fostering people’s development to ensure the Group’s growth and longevity. Responsible for serving scheduled customers, walk-ins, and phone calls at the technical assistance center; providing consultation on required vehicle services and estimates to guarantee service excellence. * Ensure high-quality service for customers visiting the store; * Ensure adherence to service deadlines agreed upon with customers; * Ensure adherence to service deadlines agreed upon with customers; * Ensure the customer’s vehicle remains in proper condition; * Ensure customer confidence and trust in the performed service and presented estimate.