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Job Summary: Administrative Assistant II supports leadership and teams in customer service, optimizes workflows and processes, and innovates to enhance the customer experience at Localiza&Co. Key Highlights: 1. Support leadership and teams in customer service 2. Map workflows and processes to identify improvements 3. Innovate and support the implementation of new tools **LOCALIZA\&CO** Continuous evolution has brought us here. Alongside talented individuals with diverse skills, we connect to pursue our shared motivation: building the future of sustainable mobility. By valuing each individual’s uniqueness, we drive our momentum to achieve extraordinary results, develop our operations, and create solutions for our customers. We are passionate about our history, our ideas, and our ability to bring them to life. We know that together, we go further. This is how Localiza\&Co connects with the future. **Responsibilities and Duties** **WHAT YOU WILL DO AS AN ADMINISTRATIVE ASSISTANT II** * Support leadership and teams in customer service and interfacing departments via email, internal/external calls, or other communication channels used at Localiza; * Map current workflows and processes to identify improvement opportunities, contributing to a humanized and successful customer experience; * Support optimization and automation of workflows identified during mapping; * Assess impacts related to supplier registration on vehicle service journeys and support management of related actions; * Innovate, test, and support implementation of new tools and systems that enhance customer experience and optimize processes; * Contribute to performance analysis within the department; * Achieve targets established in the current Management Contract by executing actions outlined in the target plan; * Resolve customer service requests and communicate resolutions via email, internal/external calls, or other communication channels used at Localiza; * Contribute to reducing SLA by resolving customer requests preferably before the stipulated deadline—always with quality and a customer-centric mindset; **Requirements and Qualifications** **Education:** * Completed high school; * Bachelor’s degree completed or in progress is a plus; **Skills:** * Interpersonal relationship * Strong verbal and written communication * Agile and detail-oriented * Customer-centric mindset * Logical and critical thinking * Innovative mindset * Analytical perspective **Technical Knowledge:** * Experience in B2B/B2C customer relationship is desirable; * Microsoft Office (intermediate level) * Writing proficiency (strong writing and speaking skills) * Automotive knowledge (a plus) * Back-office experience **Additional Information** **BENEFITS FOR THIS POSITION** * Profit Sharing * Food Allowance * Meal Voucher * Health Insurance * Dental Insurance * Gympass * Private Pension Plan * Transportation Allowance * Allya * Unlimited access to various courses offered by Localiza University * Internal training and development programs * Discounts on vehicle purchases and rentals **Experience being Localiza\&Co—and help build the future of mobility with us!** We are one of the **largest and most comprehensive mobility platforms worldwide**, offering diverse innovative and efficient solutions. This achievement stems from the extraordinary work of over **20,000 employees** across more than **900 agencies** in Latin America. We believe movement drives transformation, which is why we encourage continuous development of our employees. **We contribute to a more sustainable, diverse, and inclusive world.** ### **THE L\&CO WAY** * We develop and recognize our team by encouraging high performance * We genuinely care for one another and enjoy the journey * We build together with trust and open dialogue, embracing final decisions * We delight customers with simple yet surprising friendliness * We innovate based on customer needs—experimenting to evolve * We prioritize customers and cultivate long-term relationships * We generate exceptional value with a long-term vision * We do more with less, increasing our productivity * We contribute to a more sustainable, diverse, and inclusive world * We act boldly, tenaciously, and humbly * We decide swiftly and act with responsible autonomy * We pursue excellence with simplicity ### **JOIN US AS \#SANGUEVERDE** We believe in the unique value of every person. We celebrate differences and open doors so everyone can grow and fulfill their dreams. **Join us and become part of a team that transforms opportunities into achievements!**
