Pontalina Information Communication Technology Job Listings

Customer Service Agent - Vicentinópolis/GO64962603704579120

Indeed

Customer Service Agent - Vicentinópolis/GO

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break **Level:** Professional **Employment Type:** Tenured \- CLT labor code The Customer Service Agent in Vicentinópolis/GO will be responsible for providing support and service to cooperative members, ensuring a positive and efficient experience. Key responsibilities include: * Attending to cooperative members, promptly and effectively resolving their questions and issues. * Registering and tracking cooperative members’ requests, ensuring all relevant information is accurately documented. * Providing accurate information about products and services, helping cooperative members make informed decisions. * Maintaining a high level of knowledge regarding the cooperative’s products and services by participating in training sessions and periodic updates. * Identifying opportunities to improve customer service and suggesting solutions to optimize processes and increase cooperative member satisfaction. * Collaborating closely with other teams—such as sales and technical support—to resolve complex issues and ensure cooperative member satisfaction. * Following the cooperative’s procedures and policies, ensuring compliance with applicable regulations and standards. * Performing other cooperative member service-related tasks as required. **Requirements:** **Requirements:** * Completed or ongoing undergraduate degree in Business Administration, Accounting, Economics, Finance, or related fields. * Certifications: CPA 10, CPA 20, or CEA (Preferred). * Prior experience in cooperative member service and knowledge of financial products and services. * Basic computer skills (Microsoft Office suite). * Strong verbal and written communication skills. * Ability to work effectively in a team environment. * Must reside in Vicentinópolis/GO. **Benefits:** Medical insurance, Dental insurance, Gym allowance, Internal benefits, Private pension plan, Life insurance, Meal voucher

R. Aredes Ferreira, 289, Vicentinópolis - GO, 75555-000, Brazil

Indeed

Operational Assistant

**DOLP Engineering** The expertise accumulated over more than 45 years was the primary motivation to launch, in November 2012, a new electrical engineering company in the State of Goiás: Dolp Engineering. Headquartered in Aparecida de Goiânia, with branches across Goiás in the cities of Catalão, Caldas Novas, Itumbiara, Morrinhos, Pires do Rio, and Rio Verde; in Palmas, Tocantins; and in Cuiabá, Mato Grosso. We provide services related to substations, construction, and maintenance of low-voltage (LV) and medium-voltage (MV) networks. **Our Values** By adhering to the principles of respect for people and care for working conditions, Dolp Engineering has achieved satisfactory results regarding the health and safety of its workforce. **Safety as a “Habit”** Our goal is to raise awareness about the importance of working safely, thereby safeguarding health and life. We aim to sensitize our employees to always act safely, each one caring for the other’s life. **JOIN OUR STORY** **Key Responsibilities:** * Supports supervision in planning, monitoring, and validating projects and services, ensuring compliance with technical standards and quality requirements; * Responsible for technical reporting; * Verifies applied materials against as-built documentation, monitors performance indicators, and supports administrative and logistical process improvements. **Required Qualifications:** * Technical or undergraduate degree in electrical engineering—completed or currently pursued (preferred); * Intermediate computer skills. **Visit our social media** www.dolpengenharia.com.br **Contact** Phone: (62) 99643-1867

Av. Dante Costa, 225 - Centro, Morrinhos - GO, 75650-000, Brazil

Indeed

IT Assistant

Provide maintenance and support for IT systems, delivering technical assistance to users and infrastructure through hardware and software interventions, ensuring efficient operation of all technological resources in the laboratory. 1\. Provide technical support to users, resolving hardware, software, and network issues, aiming to ensure continuity of operations for equipment used in the laboratory. 2\. Install, configure, and update operating systems, applications, and computer equipment, ensuring essential tools remain up-to-date and functional for the team. 3\. Perform preventive and corrective maintenance on computers, printers, and peripherals, ensuring devices are always in optimal working condition to meet laboratory demands. 4\. Assist in managing and controlling IT assets by creating and maintaining inventories of equipment and licenses, ensuring compliance and optimization of available technological resources. 5\. Support the implementation of new technologies, systems, and digital tools, contributing to the modernization of IT infrastructure and improvement of work processes. 6\. Monitor technological trends and suggest improvements in IT processes, aiming to promote innovations that enhance operational efficiency and service quality. 7\. Document technical support procedures and processes, creating manuals and reports to facilitate knowledge transfer and service continuity. 8\. Conduct basic training sessions for users on new tools and software, ensuring everyone can operate systems confidently and efficiently. 9\. Manage inventory of IT materials and supplies, monitoring replenishment needs to ensure adequate stock for daily operations. 10\. Collaborate in analyzing IT incidents and requests, promoting quick and effective solutions to minimize downtime and optimize user experience.

Av. Dante Costa, 225 - Centro, Morrinhos - GO, 75650-000, Brazil